Download 3CX Windows Desktop App: A Complete Guide
If you are looking for a way to control your calls from your desktop, chat with your colleagues, schedule a video conference, and check your voicemail, then you should consider downloading the 3CX Windows Desktop App. This app is a free and powerful tool that allows you to communicate and collaborate with ease. In this article, we will explain what the 3CX Windows Desktop App is, what benefits and features it offers, how to install and use it, and answer some frequently asked questions.
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What is 3CX Windows Desktop App?
The 3CX Windows Desktop App is a free app developed by 3CX, a leading provider of VoIP phone systems and unified communications solutions. The app is designed to work with the 3CX phone system, which is a cloud-based or self-hosted platform that offers advanced call management, video conferencing, live chat, and more. The app enables you to access all the features of the 3CX phone system from your desktop, without the need for a deskphone or a web browser. You can make and receive calls through your PC or laptop, view the status of your colleagues, chat with them, schedule a video conference or webinar, and check your voicemail. You can also switch between softphone and CTI mode, which allows you to control your deskphone through the app.
Benefits of using 3CX Windows Desktop App
Some of the benefits of using the 3CX Windows Desktop App are:
It is free and easy to install and use.
It integrates seamlessly with the 3CX phone system and your VoIP provider.
It offers high-quality audio and video calls with low bandwidth usage.
It allows you to manage your calls from your desktop, without the need for a deskphone or a web browser.
It enables you to communicate and collaborate with your colleagues and customers in various ways.
It gives you access to useful features such as queue manager, wallboard, receptionist view, BLFs, and settings.
Features of 3CX Windows Desktop App
Some of the features of the 3CX Windows Desktop App are:
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Phonebook: You can easily locate extensions by searching with name, number, or email address, or simply enter external numbers via the dialpad.
Status: You can inform your colleagues of your availability and view who is on hand to take your calls. You can choose from available, away, do not disturb, lunch, and business trip. You can also customize your status with a message and call forwarding options.
Call functions: During a call, you can perform various functions with just a mouse click. You can transfer the call without or with speaking to the receiver first. You can create an ad hoc conference call by adding more participants. You can record your conversation. You can elevate your call to a video call with screen sharing.
Video conference: You can create or schedule a video conference or webinar with up to 250 participants. You can choose between two profiles: video conference or webinar. You can adjust the settings for each profile as per your preferences.
How to install 3CX Windows Desktop App?
To install the 3CX Windows Desktop App, you need to follow these steps: Step 1: Download the latest version of the app
To download the 3CX Windows Desktop App, you need to log in to the 3CX Web Client first. You can find the link to the Web Client in your welcome email from 3CX. Once you are logged in, you will see a button to download the app on the left sidebar. Click on it and choose the Windows option. Alternatively, you can also download the app directly from the [3CX website](^2^).
Step 2: Accept the license agreement and install the app
After you download the app, open the file and follow the instructions on the setup wizard. You will need to accept the license agreement terms and choose a destination folder for the app. Then, click on install and wait for the installation to complete.
Step 3: Configure your office extension with the configuration file
When the installation is done, you can easily configure your office extension by opening the configuration file attached to your welcome email from 3CX. This file will automatically provision your app with your extension details and settings. You should see your status as "On Hook" on the app. If you don't have the configuration file, you can also manually enter your extension number, password, and server address on the app settings.
How to use 3CX Windows Desktop App?
Now that you have installed and configured the app, you can start using it to communicate and collaborate with your colleagues and customers. Here are some tips on how to use the app effectively:
Switch between softphone and CTI mode
You can easily switch between softphone and CTI mode from the phone selector beneath your name and status. Softphone mode allows you to make and receive calls through your PC or laptop without the need for a deskphone. CTI mode enables you to control your deskphone through the app. You can choose which mode suits you best depending on your preferences and availability.
Manage your status and availability
Status is a great way to inform your colleagues of your availability and view who is on hand to take your calls. Simply click on the status selector beneath your name and choose from Available, Away, Do Not Disturb, Lunch, and Business Trip. You can also customize your status with a message and call forwarding options.
Make and receive calls with the phonebook and dialpad
The phonebook enables you to effortlessly locate extensions by searching with name, number or email address, or simply enter external numbers via the dialpad. Click call and that's it! You can also see your call history and missed calls on the app.
Perform various functions during a call
During a call, you can perform various functions with just a mouse click. You can transfer the call without or with speaking to the receiver first. You can create an ad hoc conference call by adding more participants. You can record your conversation. You can elevate your call to a video call with screen sharing.
Create or schedule a video conference or webinar
You can create or schedule a video conference or webinar with up to 250 participants using the app. You can choose between two profiles: video conference or webinar. You can adjust the settings for each profile as per your preferences. You can also invite participants via email or SMS, share your screen or documents, chat with attendees, moderate questions, and more.
Conclusion
The 3CX Windows Desktop App is a free and powerful tool that allows you to control your calls from your desktop, chat with your colleagues, schedule a video conference or webinar, and check your voicemail. It is easy to install and use, and it integrates seamlessly with the 3CX phone system and your VoIP provider. It offers high-quality audio and video calls with low bandwidth usage, and it gives you access to useful features such as queue manager, wallboard, receptionist view, BLFs, and settings. If you want to communicate and collaborate with ease, download the 3CX Windows Desktop App today!
FAQs
Q: What are the system requirements for the 3CX Windows Desktop App?
A: The 3CX Windows Desktop App requires V16, Windows 10 only.
Q: How can I update my 3CX Windows Desktop App?
A: The app will automatically check for updates every time you launch it. If there is an update available, you will see a notification on the app. You can also manually check for updates by clicking on "Help" > "Check for updates on the app menu."
Q: How can I change the language of the 3CX Windows Desktop App?
A: The app will automatically use the language of your operating system. If you want to change the language, you can do so by clicking on "Settings" > "General" > "Language" on the app menu. You can choose from 30 languages available.
Q: How can I troubleshoot any issues with the 3CX Windows Desktop App?
A: If you encounter any issues with the app, you can try the following steps:
Restart the app and check if the issue persists.
Check your internet connection and firewall settings.
Check your audio and video settings on the app and on your PC or laptop.
Contact your 3CX administrator or support team for further assistance.
Q: How can I provide feedback or suggestions for the 3CX Windows Desktop App?
A: We appreciate your feedback and suggestions for improving the app. You can send us your comments by clicking on "Help" > "Send feedback" on the app menu. You can also join our [3CX Community Forum] and share your ideas with other users and experts.
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